Help / FAQ's

1. Do you ship international?
2. Do you charge sales tax?
3. How do I return/exchange my order?
4. How to cancel an order?
5. How do I track my order?
6. What are the benefits of registering for an account?
7. What do I do if I forget my user name or password?
8. How do I check the status of my order?
9. Is it safe to give you my credit card info?
10. How do you ship your products? How fast can I get them?
11. How do I find a part?

Q: Do you ship international?

A: Yes, we do ship international to many countries.
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Q: Do you charge sales tax?

A: We only charge sales tax on orders shipped to Minnesota.
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Q: How do I return/exchange my order?

A: If you need to return or exchange a part for whatever reason, please email us at ask@zkarlo.com. We will send you instructions and a RMA form to be filled out and returned with your item.
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Q: How to cancel an order?

A: If you need to cancel your order, please email us at ask@zkarlo.com before the order is shipped.
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Q: How do I track my order?

A: Once your order has shipped, you should receive an email with your tracking number included.
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Q: What are the benefits of registering for an account?

A: Create an account with us and you will be able to:

• Check out faster
• Save multiple shipping addresses
• Access your order history
• Get more detailed status on current orders

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Q: What do I do if I forget my user name or password?

A: Your user name is your email address. If you forgot your password go to Forgot Your Password Form and follow the process to change your password.
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Q: How do I check the status of my order?

A: Go to our Order Status Page and either enter your order information or log in to your account, to view that status of your order.
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Q: Is it safe to give you my credit card info?

A: Yes, our checkout process is fully secured with a High-grade SSL Encryption.
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Q: How do you ship your products? How fast can I get them?

A: Our products are shipped via USPS or FedEx, depending on the weight of the product and which method you choose. How fast they ship is dependent on which shipping method you choose to pay for. Our options range from standard shipping to overnight shipping.
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Q: How do I find a part?

A: To find a part for your laptop, you can either:

• Use our search box to search for the part
• or, navigate to the by Manufacturer or by Part pages and narrow your results by selecting your laptop and part from the drop down menus.

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